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Terms and Conditions
Art. 1 • SERVICE AND PURPOSE
a) Opensky World Srl (hereinafter “Opensky World”), acting as an intermediary in the tourism sector, through its online booking system (via web), offers travel agencies access to its own and/or third-party databases for the booking of travel products and/or services. The Client (hereinafter “the Agency”), declaring and warranting that it holds all authorizations required to carry out booking activities and issue tickets, and that there are no impediments of any nature to this regard, has expressed its interest in using the products and services offered by Opensky World and considers them suitable for its needs. Opensky World, holding a valid travel agency license, may enter into agreements with its clients to install remote terminals located within facilities other than those authorized, for the booking and issuance of travel tickets. These services are permitted only for the parties involved in the agreement and cannot be extended to other subjects. This activity is subject to communication to the competent Province within 30 days from commencement.
b) This Agreement (hereinafter referred to as the “Agreement”) governs the commercial relationship between Opensky World and the Agency in relation to the provision by Opensky World of the web booking system and of the products and/or services purchased by the Agency through it. The Agency acknowledges that certain products, services, and/or databases accessible through the system are owned by third parties and/or distributed by Opensky World on behalf of third parties, and therefore their provision is subject to authorization and/or availability of these third parties.

Art. 2 • ACCESS TO THE SYSTEM
Opensky World shall assign the Agency an access code to the web booking system. The Agency is the sole subject authorized to use the system and may not extend its use to third parties.
Note: The user is also required to review the legal and technical information included in each functionality, which they hereby declare to accept. Such information is available on the website or can be requested from Opensky World at any time.

Art. 3 • TRAVEL PRODUCTS AND SERVICES
The travel products and services made available to the Agency through the web booking system include:
Airline ticketing (web booking engine) for scheduled and low-cost flights at net, negotiated, and “web fare” rates. The engine provides immediate availability of flights at the best fare. The Agency may independently set its own fixed fee. Scheduled flights: it is possible to reserve a flight (PNR) and issue the ticket at a later stage, in accordance with the airline’s actual time limit. Auto-ticketing service is active 24/7. Low-cost flights included.
Ferry ticketing (GNV remote booking system).
Other services updated on the website.
Back office services.
The general terms and conditions of sale for the individual travel products and services offered are available on the website www.openskyworld.it or at our offices, at the following address: sales@openskyworld.it

Art. 4 • FEES
a) The Agency is required to pay the prices of the booked products and services, as well as the management fees for individual bookings, as requested and indicated in the economic conditions.
b) The prices indicated for travel products and services are net prices.
c) The economic conditions in favor of the Agency shall be subject to a separate agreement to be signed by the parties as an Addendum to this Agreement: Annex A (airline ticketing), Annex B (ferry ticketing).
Costs for changes (modifications/cancellations/refunds) to airline ticketing bookings
In the event of booking changes (see Art. 6 below), in addition to any penalties applied by the carrier, the Agency shall pay the amount of € [OMITTED] as a service management fee.
All management or change fees for airline/ferry bookings will be charged to the Agency’s credit card or paid via bank transfer and invoiced on a monthly basis.
In the event of disputes related to charges made to the final client’s personal credit card for management fees, such charges shall be entirely borne by the Agency.

Art. 5 • PAYMENT TERMS
a) The Agency agrees to make payments for services provided through the booking systems exclusively by using the Agency’s own credit cards, as accepted by the systems.
Bank transfers/postal orders must be made payable to: Opensky World Srl.
b) For payments related to services via the booking systems using the Agency’s credit card and/or those of its clients and/or third parties, Opensky World Srl shall not be held liable for the actual collection of the amounts owed to it. In particular, the Agency shall be directly responsible for any chargeback procedures, even if charged back to Opensky World after the transaction has been finalized. For example, but not limited to: refunds following disputes raised by the cardholder, refunds for fraudulent or cloned credit cards, refunds where the signature is not recognized by the Agency or its client, etc. In such cases, the Agency undertakes to reimburse Opensky World all amounts paid and/or charged to it for any reason.

Art. 6 • CHANGES / CANCELLATIONS / REFUNDS
In the event of requests for changes and/or cancellations of bookings (for example, cancellations, refunds, name changes, departure date changes), Opensky World shall verify with third-party providers whether the purchased product allows changes and/or cancellations and/or refunds. If permitted, the penalties and/or fare adjustments applied by the providers will be communicated in writing by email, and the Agency shall confirm acceptance of the penalties and/or adjustments in writing by email.
In the case of airline ticketing changes/cancellations/refunds, in addition to any penalties applied by the carrier, a €15.00 fee will be charged, as indicated in Art. 4.

Art. 7 • LIABILITY – INDEMNITIES AND HOLD HARMLESS
a) The Agency declares and warrants, under the law, that it holds a valid license and authorizations required by law to perform the activities covered by this Agreement and assumes all liability and consequences in the event of false declarations.
b) The Agency is solely responsible for the correct use of the booking system and for the bookings made through it.
c) The Agency is also responsible for any failure/irregularity/late payment of amounts owed for products and services and is required to comply with the payment conditions and deadlines communicated from time to time.
d) Opensky World shall not be liable, nor obliged to compensate any direct or indirect damages caused to the Agency and/or third parties in relation to:
missed, incorrect, or delayed performance of services provided and purchased products/services;
non-performance or events attributable to service providers;
any issues, lack of communication, or service disruptions due to the Agency’s failure to promptly notify changes to its data (see Art. 11).
e) The Agency agrees to indemnify and hold harmless Opensky World Srl against any claim, demand, or compensation request made by third parties, directly or indirectly arising from or related to the use of the booking system and the purchased products and services, including legal costs and expenses.
f) The Agency expressly waives any right to request from Opensky World any compensation, reimbursement, or indemnity for defaults or events attributable to the suppliers of the purchased products.

Art. 8 • EFFECTIVE DATE, TERM, AND TERMINATION
This Agreement shall be valid for 12 months from the date of signature by the Agency, which must immediately send a duly completed and signed copy to Opensky World Srl by fax at 051-4141172.
The Agreement will automatically renew from year to year, unless terminated by the Agency with 30 (thirty) days’ notice before each contractual expiry.
Opensky World Srl may also terminate the Agreement by sending notice via registered letter with 30 (thirty) days’ notice before each contractual expiry.

Art. 9 • SERVICE SUSPENSION AND TERMINATION OF THE AGREEMENT
a) Service Suspension: Without prejudice to other remedies under the Agreement or by law, Opensky World Srl, pursuant to Art. 1460 of the Italian Civil Code, reserves the right to suspend and/or limit the Agency’s access to the system in the event of unavailability, disputes, insolvency, irregular payments, or misuse of the system. During suspension, the Agency must pay all amounts due in order to restore the Service.
b) Termination: Without prejudice to the above, this Agreement shall be terminated by law under Art. 1456 of the Italian Civil Code if the Agency fails to comply with the obligations of this Agreement, in particular in cases of non-payment, misuse of the system, insolvency proceedings, or absence/suspension/revocation of the authorizations required by law.
c) Neither Party shall be held liable for failure to perform due to Force Majeure (e.g. natural disasters, strikes, laws, regulations, etc.). If the Force Majeure event lasts more than 90 days, the Agreement shall be terminated, with both Parties waiving any claims for damages.
d) Opensky World is not obliged to provide any clearance in the event of the Agency’s request to switch to another provider.

Art. 10 • AMENDMENTS TO THE AGREEMENT
Opensky World reserves the right to make at any time additions, corrections, or modifications to this Agreement and/or the products and/or services offered, upon written notice sent to the Agency by fax or email.
If the Agency does not accept such changes, it may terminate the Agreement by registered letter with acknowledgment of receipt, to be sent within 30 days from receipt of the notice.

Art. 11 • COMMUNICATIONS BETWEEN THE PARTIES
All communications requiring registered mail with acknowledgment of receipt must be sent to:
Opensky World Srl, Via Elio Bernardi 6/3, 40133 Bologna – Attn: Commercial Department
The Agency: at the address indicated in this Agreement.
All other communications may also be sent by email or fax to the addresses/numbers indicated in this Agreement or subsequently notified. The Agency must promptly notify Opensky World of any changes to its data (company name, VAT number, address, telephone contacts, fax, or email).

Art. 12 • JURISDICTION
For any disputes relating to the interpretation, execution, performance, or any other matter concerning this Agreement, as well as all related contracts, services, and products, the Court of Bologna shall have exclusive jurisdiction, and Italian law shall apply.

Art. 13 • PERSONAL DATA PROCESSING
Opensky World and the Agency mutually consent to the processing of their respective personal data, which shall be handled in accordance with Legislative Decree 196/03 (Privacy Code) and subsequent amendments, ensuring strict compliance with applicable law. The Agency guarantees that personal and sensitive data of its clients entered into the booking system are collected and processed in compliance with Legislative Decree 196/03.
The data of the undersigned to this Agreement, as well as third-party data (the Agency’s end clients) whose submission is mandatory to ensure use of the services and products under this Agreement, will be processed by Opensky World and its staff manually and/or electronically and organized in paper archives and electronic databases in compliance with current law. Data may be disclosed to third parties (e.g. tax, accounting, and legal consultants, external entities, and independent data controllers) only to fulfill administrative or accounting obligations, to guarantee the service under this Agreement, to comply with legal obligations, or to protect rights in legal proceedings. All rights under Art. 7 of Legislative Decree 196/2003 may be exercised at any time.
© Opensky World Srl – Via E. Bernardi 6/3 – 40133 Bologna – VAT 03227991209